Bob Smith Motors Privacy Policy
Effective Date: October 27, 2026
1. Introduction
This Privacy Policy describes how Bob Smith Motors ("Bob Smith Motors," "Company," "we," "our," or "us") collects, uses, maintains, discloses, and protects information obtained through this website (the "Site"), our online services, and other interactions with consumers.
By accessing, browsing, or using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree to the terms of this Privacy Policy, you must discontinue use of the Site immediately.
2. Children's Privacy
The Site is not directed to children under the age of thirteen (13), and Bob Smith Motors does not knowingly collect personal information from children under the age of thirteen (13).
If Bob Smith Motors becomes aware that personal information has been collected from a child under thirteen (13) without legally required parental consent, such information will be deleted or otherwise handled in accordance with applicable law.
3. Information We Collect
Information You Provide
We may collect information that you voluntarily provide when you:
- Submit an inquiry or contact form
- Request vehicle information or pricing
- Schedule sales or service appointments
- Create an account
- Subscribe to marketing communications
- Participate in surveys, contests, promotions, or other dealership activities
Personal information may include:
- Name
- Mailing address
- Email address
- Telephone number
- Vehicle information
- Any other information voluntarily provided by you
Information Collected Automatically
When you visit the Site, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website addresses
- Pages viewed
- Time spent on the Site
- Search and navigation activity
This information assists us in operating, maintaining, improving, and securing the Site and our services.
4. Cookies and Similar Technologies
Bob Smith Motors uses cookies and similar technologies to improve user experience, analyze website traffic, enhance Site functionality, and support marketing activities.
Cookies may be used to:
- Recognize returning visitors
- Remember user preferences
- Improve Site performance
- Analyze website usage
- Personalize content and advertising
- Facilitate online form completion
Most web browsers automatically accept cookies by default. You may modify your browser settings to reject cookies; however, certain features or functionality of the Site may not operate properly if cookies are disabled.
5. Use of Information
Bob Smith Motors may collect, process, use, maintain, and disclose personal information for legitimate business purposes, including, but not limited to:
- Responding to inquiries and information requests;
- Providing products, services, and customer support;
- Scheduling appointments and administering transactions;
- Improving the functionality, operation, security, and user experience of the Site;
- Communicating regarding products, services, promotions, events, and special offers;
- Detecting, investigating, and preventing fraud, unauthorized activities, and security incidents; and
- Complying with applicable laws, regulations, legal processes, and industry requirements.
6. Marketing Communications
If you elect to receive promotional communications from Bob Smith Motors, you may opt out at any time by:
- Clicking the unsubscribe link contained in marketing emails;
- Replying STOP to SMS or text communications; or
- Contacting us directly.
Opting out of marketing communications does not affect our ability to send transactional, account-related, vehicle-related, or service-related communications.
7. Analytics and Advertising Services
Bob Smith Motors may utilize third-party analytics, advertising, and marketing service providers to better understand website activity, improve Site performance, and deliver relevant advertising.
These providers may use cookies, pixels, tags, and similar tracking technologies to collect information regarding your interactions with the Site. Where applicable, users may manage privacy preferences or exercise available opt-out rights directly through the applicable provider.
8. Information Sharing and Disclosure
Bob Smith Motors does not sell personal information for monetary consideration.
Bob Smith Motors may disclose personal information to the following categories of recipients:
- Affiliated entities and related companies;
- Service providers, contractors, and vendors performing services on our behalf;
- Advertising, analytics, and marketing partners;
- Third-party technology providers supporting website functionality and customer communications; and
- Government agencies, courts, regulators, law enforcement authorities, or other parties where disclosure is required or permitted by law.
Such disclosures shall be limited to those reasonably necessary to conduct business operations, provide requested products and services, comply with legal obligations, enforce contractual rights, or protect the rights, property, or safety of Bob Smith Motors and others.
SMS Consent Protection
Bob Smith Motors does not sell, rent, transfer, disclose, or otherwise share SMS opt-in consent information or mobile telephone numbers with third parties for their independent marketing or promotional purposes.
SMS consent information shall be used solely for the purposes expressly authorized by the customer or otherwise permitted by applicable law.
FordDirect and Third-Party Service Providers
Bob Smith Motors may work with FordDirect and other automotive technology, marketing, website, advertising, customer relationship management, and analytics providers to support dealership operations, advertising initiatives, lead management, customer communications, website functionality, and related business activities.
Information shared with these providers is subject to applicable contractual obligations and privacy practices.
Business Transfers
In the event of a merger, acquisition, corporate reorganization, asset sale, financing transaction, bankruptcy proceeding, or similar event, personal information may be transferred as part of the transaction, subject to applicable law.
Legal Compliance and Protection
Bob Smith Motors may disclose personal information when reasonably necessary to:
- Comply with applicable laws, regulations, legal processes, subpoenas, or lawful governmental requests;
- Enforce agreements, policies, and terms of use;
- Protect the rights, property, safety, and security of Bob Smith Motors, its employees, customers, vendors, or the public;
- Investigate fraud, security incidents, or suspected unlawful activity; or
- Respond to emergencies that present a threat to health, safety, or property.
9. Public Forums and User Content
If the Site permits reviews, comments, testimonials, forums, or other public submissions, any information voluntarily posted may become publicly available. Users should exercise caution when submitting personal information in public areas of the Site.
10. Third-Party Websites
The Site may contain links to third-party websites or services that are not owned or controlled by Bob Smith Motors.
Bob Smith Motors does not endorse and is not responsible for the privacy practices, security measures, content, products, services, or policies of third-party websites. Users are encouraged to review the privacy policies of any third-party websites they visit.
11. Data Security
Bob Smith Motors maintains commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, destruction, or misuse.
Notwithstanding these efforts, no security system, network, website, electronic transmission, or method of data storage can be guaranteed to be completely secure. Accordingly, Bob Smith Motors does not warrant or guarantee the absolute security of any information transmitted to or from the Site.
12. Data Retention
Bob Smith Motors retains personal information for as long as reasonably necessary to:
- Provide requested products and services;
- Comply with legal and regulatory obligations;
- Resolve disputes;
- Enforce agreements;
- Protect legal rights and interests; and
- Maintain business, financial, operational, and tax records.
Retention periods may vary based upon the nature of the information and applicable legal requirements.
13. Accessing and Updating Information
Subject to applicable law, individuals may request access to, correction of, or updates to personal information previously provided to Bob Smith Motors. Such requests may be subject to applicable legal, regulatory, and recordkeeping requirements.
14. Do Not Track Signals
At this time, the Site does not respond to browser-based "Do Not Track" signals or similar mechanisms.
15. Changes to This Privacy Policy
Bob Smith Motors reserves the right to modify, amend, update, or replace this Privacy Policy at any time, subject to applicable law.
Any revisions shall become effective upon posting to the Site unless otherwise stated. The Effective Date listed above reflects the date of the most recent revision. Continued use of the Site following the posting of any changes constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have questions regarding this Privacy Policy, our privacy practices, or your personal information, please contact:
Bob Smith Motors
Attn to privacy Department
2244 Central Avenue
Billings, MT 59102
Attn to privacy Department
2244 Central Avenue
Billings, MT 59102